Shipping policy

Processing Time
Orders are typically processed within 1–2 business days after payment confirmation. Processing time may be longer during peak seasons or promotional periods.

Shipping Methods & Delivery Times
We ship via trusted carriers with estimated delivery times of 5–8 business days within Australia. International delivery times may vary depending on the destination.

Tracking Your Order
Once your order ships, you will receive a tracking number via email to monitor the shipment status.

Shipping Costs
We're covering shipping Australia & New Zealand-wide. Shipping costs are calculated at checkout and may vary based on location and order size.

Partial Shipments
If your order contains multiple products that ship separately, you may receive multiple packages.

Lost or Delayed Shipments
If your order has not arrived within 30 days, please contact us immediately. We will investigate with the carrier and work with you to find a solution. In cases where the parcel is confirmed lost, we will issue a partial refund or replacement based on the missing items.

Address Accuracy
Please ensure your shipping address is accurate and complete. We are not responsible for lost or delayed shipments caused by incorrect or incomplete addresses.

Customs and Import Duties
International orders may be subject to customs fees or import duties, which are the responsibility of the customer.