Shipping policy
Shipping Policy
We ship across Australia and New Zealand.
Processing Time
Orders are typically processed and dispatched within 1–2 business days.
During busy periods or promotions, processing may take slightly longer.
Shipping & Delivery
Free standard shipping across Australia and New Zealand.
Estimated delivery: 4–8 business days.
Delivery times are estimates and may vary due to carrier delays or circumstances outside our control.
Tracking
Once your order is dispatched, you'll receive a shipping confirmation email with tracking information.
Tracking may take some time to become active after dispatch.
Multiple Packages
If your order contains products that ship separately, you may receive multiple packages and tracking numbers.
Delayed or Lost Shipments
If your order is significantly delayed beyond the estimated delivery timeframe, contact us at:
We'll investigate with the carrier and work with you to resolve the issue.
If your parcel is confirmed lost in transit, we'll provide an appropriate replacement or refund in accordance with our Return & Refund Policy and applicable consumer law.
Incorrect or Incomplete Addresses
Please check your shipping address carefully before placing your order.
If an order is delayed or returned because of an incorrect or incomplete address, contact us as soon as possible. Additional shipping costs may apply if the issue was caused by incorrect information provided at checkout.
Customs & Import Duties
Orders shipped within Australia and New Zealand are not expected to incur additional customs or import duties under normal circumstances.
Contact
Questions about your shipment?