Refund policy
Shipping Issues
If your order hasn’t arrived within 10 days, please contact us to start an investigation with the carrier.
If the parcel is confirmed lost, we will issue a partial refund or replacement for the missing items only—not a full refund for the entire order.
Damaged or Incomplete Items
Please inspect your order upon receipt. If any items arrive damaged or incomplete, contact us within 7 days of delivery with photos and order details.
We will verify the issue and offer a partial refund or replacement for the affected items only.
Satisfaction Guarantee
Try our products risk-free for the period specified per product:
- Hormone-Safe Day Cream: 60-day money back guarantee
- Hormone-Safe Body Wash: 60-day money back guarantee
- Hormone-Safe Shampoo: 60-day money back guarantee
To request a refund under this guarantee:
- Contact us within the guarantee period.
- Provide clear photos of the product and packaging.
- Answer any follow-up questions we may have to verify your claim.
- Products must be returned in reasonable condition.
Hygiene products that have been opened or used (e.g., skincare, toothpaste) are only eligible if defective or causing an allergic reaction.
Return shipping costs are the customer’s responsibility unless the product is defective or sent incorrectly.
Refund Eligibility
Refunds are granted only for damaged, defective, or missing items.
We do not offer refunds for change of mind, incorrect ordering, or normal use of products.
Strict Abuse Prevention
We reserve the right to refuse refunds if we suspect abuse, including:
- Multiple returns or refund requests without valid reasons
- Returning products showing misuse or excessive use
- Failure to provide requested photos or information
- Attempting returns outside the guarantee period
Processing Time
Once approved, refunds or replacements are processed within 7–10 business days.
Contact Us
For any issues with your order, contact our customer support at contact@detoxrituals.com.